Intermediary advice

Intermediary advice

Blockchain and smart contracts: revolutionising the insurance industry

Intermediary advice

Blockchain technology is heralded as the biggest symbol of the fourth industrial revolution and the next big disruptor for many industries, including insurance. While still in its infancy, this ‘business unusual’ technology can streamline paperwork, increase data security and save businesses costs by cutting out time consuming claims processes. We look at all the ways in which blockchain technology will benefit you – especially so-called ‘smart contracts’.


Business interruption: know the pitfalls, know the risks

Intermediary advice

Business interruption: know the pitfalls, know the risks

The impact of an unforeseen event can have a serious effect on a client’s fixed expenses as well as the ability to carry on supplying goods and/or services to customers. Business interruption insurance exists to help a business get back on its feet after an unforeseen event. It’s a crucial survival tactic and should be seen as a vital part 
of a continuity plan for a business. It insures a business against loss of revenue and helps it to continue to pay overheads and expenses such as rental during a period of downtime. Business interruption insurance helps a business return to the same financial position it was in prior to an incident.

Boost your cybercrime protection – the risk is real

Intermediary advice

Boost your cybercrime protection – the risk is real

The spate of recent attacks show that cybercrime is rife and growing.

Ground and air cover for drones

Intermediary advice

Ground and air cover for drones

What commercial and recreational drone operators should know about safety regulations and specialist aviation cover – both on the ground and when flying

Six things your clients should look out for during a pre-trip inspection

Intermediary advice

Six things your clients should look out for during a pre-trip inspection

The heavy haulage industry is the heartbeat of South Africa’s economy, with virtually every commodity we consume transported by trucks. So, it is not surprising that the trucking industry contributes 8% of the country’s GDP which amounts to a staggering R130 billion per annum and employs over 300 000 people.

Legal liability insurance: just how much is enough?

Intermediary advice

Legal liability insurance: just how much is enough?

The cost of replacing physical property can easily be determined through adequate valuations, however the financial cost of a potential third party claim is something that is incredibly difficult to foresee.

Liability risks for businesses – dealing with the unexpected

Intermediary advice

Liability risks for businesses – dealing with the unexpected

To help you, we’ve put together a few examples of real-life claims that Santam encountered in recent years that would not easily have been anticipated in relation to the business activity.

 Insurers and intermediaries: embracing change in a transforming industry

Intermediary advice

Insurers and intermediaries: embracing change in a transforming industry

Advancing technology, ever-changing customer buying patterns and regulatory changes. These are just a few factors that are majorly impacting on the short-term insurance sector, causing uncertainty for both insurers and intermediaries. However, it also provides great opportunities to evolve and seize new opportunities.

Safely and correctly towing trailers – what clients need to know

Intermediary advice

Safely and correctly towing trailers – what clients need to know

The only certainty about life on a farm is that no day is ever the same, from transporting feed and fertiliser to driving around animals and even workers. Most of your agriculture clients will make use of trailers in their day-to-day life – the key is to make sure that everyone driving vehicles and towing trailers have the correct licences and know the regulations. The last thing anyone wants is to have a claim denied in case of an accident, so here’s everything your clients need to know about safely towing a trailer.

Time for another holiday

Intermediary advice

Time for another holiday

According to the South African calendar, we are in for a series of long weekends soon. This is our reminder that we’ll cover clients both at home and on our roads.

Consequential loss vs. damage: know the difference

Intermediary advice

Consequential loss vs. damage: know the difference

It’s only a difference of two words – loss vs. damage – but it can be very confusing for your car insurance clients to understand. We clarify the differences between consequential loss and consequential damage with real-life examples, so it’s easy for you to explain policy exclusions to clients. Make sure they understand the specific exclusion (exception to sub-section A (a)) in terms of consequential loss and mechanical, electronic or electrical breakdown.

All about our new commercial sectional title product

Intermediary advice

All about our new commercial sectional title product

The specific legislative requirements of the Community Schemes Ombud Service (CSOS) Act have made insurance compliance quite the minefield for trustees and executives of the collective property schemes industry. Our highly specialist knowledge of all the risks involved in this burgeoning industry enable us to ensure that such schemes have the correct insurance cover.

Agricultural vehicles: understanding damage to tyres

Intermediary advice

Agricultural vehicles: understanding damage to tyres

Your agricultural clients own a wide variety of vehicles, implements and harvesters, which are subject to a lot of daily wear and tear – especially tyre damage. Potholes, fields and corrugated roads can often cause tyre damage so it’s important that clients know exactly what cover they enjoy under their agricultural insurance policy, and whether they need cover extension such as Santam Agri’s extended cover for tyres.

Make sure your heavy haulage clients have proper cover

Intermediary advice

Make sure your heavy haulage clients have proper cover

To borrow from Spiderman: with heavy haulage comes heavy responsibility. Anyone who has had their claim rejected in the past will tell you that it is accompanied with great disappointment. For this reason, we want to help you make sure your heavy haulage clients understand the terms, conditions and exclusions on their insurance policies. Here is a list of things to look out for to ensure your clients are not in breach of the conditions of their policies.

Fire safety and liability for farmers – how to be prepared for anything

Intermediary advice

Fire safety and liability for farmers – how to be prepared for anything

There are few things more devastating to a farmer’s livelihood and operations than a runaway fire, which is why we recommend that you assist agriculture clients in truly understanding their risk and liability.

Reconsider, renew and reinvent – how to be more client-centric

Intermediary advice

Reconsider, renew and reinvent – how to be more client-centric

We have often spoken about the disruption our industry is facing these days, which means that both insurers and intermediaries need to reconsider, renew and reinvent the way they do business. But where to start and how to go about it? Andrew Coutts, Head of Intermediated Distribution at Santam, shares his top tips on running a more client-centric business.

Pitch for success in 6 steps

Intermediary advice

Pitch for success in 6 steps

If you’ve ever watched shows like Shark Tank or Dragon’s Den, you’ll know that the perfect pitch is make or break to win new business. Sharpen your presentation skills with these 6 steps to the perfect pitch.

Cyber crime is huge: how to protect your business

Intermediary advice

Cyber crime is huge: how to protect your business

Cyber criminals no longer only target large corporates. Big or small business, city or small town – no one is exempt from criminals trying to gain access to your money or personal information. South Africa has the third highest number of cyber crime victims worldwide, while cyber crime is now the fourth most reported economic crime in South Africa, according to the findings of PwC's 2016 Global Economic Crime Survey.

Insurance disruption in 2016: how the global insurance industry is evolving

Intermediary advice

Insurance disruption in 2016: how the global insurance industry is evolving

How can an intermediary adapt to this ever-changing world? We sat down with Matt Connolly to unpack the 2016 Insurance Disruption Report.

Value proposition: Find out what sets your business apart from competitors

Intermediary advice

Value proposition: Find out what sets your business apart from competitors

We’ll talk you through the steps to unearth the characteristics that best describe how you help your customers manage their risks more effectively.

Tips and tools to deliver excellent customer service

Intermediary advice

Tips and tools to deliver excellent customer service

We share tips and useful customer service technologies to help you deliver better customer care, resulting in increased customer loyalty and spreading the word to prospective customers.

How to cross-sell insurance products to boost your revenue

Intermediary advice

How to cross-sell insurance products to boost your revenue

How to cross-sell insurance products and more comprehensive cover – the questions to ask and clever techniques to boost sales.

How to use technology to grow your business

Intermediary advice

How to use technology to grow your business

Embrace technology to grow your business: our tips for smarter marketing, client service and communication.

How to let the value of insurance shine, not just the price

Intermediary advice

How to let the value of insurance shine, not just the price

In a price driven market, it can be hard to differentiate yourself. Read our tips on selling insurance on value, not just price.

10 things every young insurance intermediary should learn

Intermediary advice

10 things every young insurance intermediary should learn

Tips for mentoring new and inexperienced insurance intermediaries

Future relevance – facing the challenges of a new and exciting world

Intermediary advice

Future relevance – facing the challenges of a new and exciting world

Santam spoke to renowned futurist and entrepreneur Anton Musgrave – here are his fascinating insights about our ever-changing economy and the world we live in, as well as practical advice on how to recalibrate your business and stay relevant in this new and exciting world.

5 Tips to grow your business with e-mail marketing

Intermediary advice

5 Tips to grow your business with e-mail marketing

As an intermediary, your best meetings are probably face-to-face and you likely find it easiest to get new sales leads by checking in with clients over the phone.

How to turn a client complaint into a win

Intermediary advice

How to turn a client complaint into a win

Complaints are part of an intermediary’s life. With the right tactics and responses at the ready, you can quickly turn a negative into a positive, and streamline processes in your business.

Seamless risk protection for mega-projects: Mozambique

Intermediary advice

Seamless risk protection for mega-projects: Mozambique

Infrastructure development is booming across Africa, due in no small part to significant economic growth and foreign direct investment. In line with this, and as part of Santam’s strategic expansion into Africa in partnership with Sanlam Emerging Markets, Santam Specialist Business has launched a Seamless insurance solution which offers comprehensive risk protection for mega-projects across Africa.

Santam in the fight against crime

Intermediary advice

Santam in the fight against crime

The latest crime statistics from the South African Police Services closely mirror trends already identified by Santam.

Make LinkedIn work for you and your business.

Intermediary advice

Make LinkedIn work for you and your business.

Read our simple guide on how to get the most out of LinkedIn and target new clients.

Spring clean your clients’ business insurance: our top tips

Intermediary advice

Spring clean your clients’ business insurance: our top tips

Every year, your clients’ contract with their short-term insurance company is automatically renewed and sometimes, their business insurance contracts simply ‘ticks over’ without your having checked if the business has too much or too little cover in place.

Ombudsman case study

Intermediary advice

Ombudsman case study

We take a look at a case which deals with the consequences for an insured who failed to report an incident for which he did not (at the time) or in the future intend to claim, to his insurer.

Third-party vehicle cover: what clients need to know

Intermediary advice

Third-party vehicle cover: what clients need to know

Here’s everything clients need to know about third-party vehicle cover on South African roads today.

Running a cab service? Here’s what clients need to know about passenger liability cover

Intermediary advice

Running a cab service? Here’s what clients need to know about passenger liability cover

Whether your clients operate a taxi service for large or small groups of passengers, they may have wondered how your insurance will protect them if, for example, one of their vehicles is involved in an accident and their passengers are injured.

Underinsurance is a challenge for the South African business sector

Intermediary advice

Underinsurance is a challenge for the South African business sector

The South African commercial sector is traditionally underinsured, and it gets worse during hard economic times.

Seamless risk protection for mega projects: Tanzania

Intermediary advice

Seamless risk protection for mega projects: Tanzania

Infrastructure development is booming across Africa, due in no small part to significant economic growth and foreign direct investment. In line with this, and as part of Santam’s strategic expansion into Africa in partnership with Sanlam Emerging Markets.

Load shedding: your questions answered

Intermediary advice

Load shedding: your questions answered

This month, we're focusing on a specific question around load shedding which came directly from the public. In the coming months, we'll use more questions and case studies to illustrate the value of getting the proper advice around short-term insurance.

Advice: load shedding, insurance and generators

Intermediary advice

Advice: load shedding, insurance and generators

Eskom's decision to implement load shedding on a regular basis is having a severe impact on South African households - not least of which is the increased risk of damage to sensitive electronic items due to power surges, fires and crime as a result of security systems not operating properly.

Treating customers fairly (TCF) and intermediaries

Intermediary advice

Treating customers fairly (TCF) and intermediaries

The Financial Services Board’s (FSB) Treating Customers Fairly (TCF) regulations came into effect more than a year ago in order to address concerns about what boiled down to ‘unfair treatment’ from a number of financial services related institutions.

Come visit Santam agriculture at NAMPO

Intermediary advice

Come visit Santam agriculture at NAMPO

Santam Agriculture will again have a strong presence at Grain SA’s NAMPO in Bothaville in the Free State from 12 to 15 May 2015.

Help clients prevent getting flooded out this winter

Intermediary advice

Help clients prevent getting flooded out this winter

Winter is around the corner and with it comes the possibility of torrential rain and flooding in large parts of South Africa. Flooding can happen at any time of the year and is not only limited to the summer months of December, January and February.

Building resilience through partnerships

Intermediary advice

Building resilience through partnerships

South Africa’s insurance risk pool is affected by a number of trends and changes that have materially impacted risk profiles and claims patterns. It has been important to adapt underwriting and risk management strategies to take account of these to achieve Santam’s strategic objectives.

Hail storms, floods and fires: How we helped out

Intermediary advice

Hail storms, floods and fires: How we helped out

Read about how the insurance industry is uniquely positioned to tackle several risks and opportunities in a changing risk landscape.

Santam partners with farmers to encourage proactive fire risk management

Intermediary advice

Santam partners with farmers to encourage proactive fire risk management

Santam Agriculture is partnering with farmers to create awareness of the National Veld and Forest Fire Act and encourage proactive fire risk management.

Innovation in our commercial contact centre

Intermediary advice

Innovation in our commercial contact centre

Today’s customers expect more from every business interaction. For many, this interaction starts and ends with their contact centre experience. Read about innovation in our commercial contact centre this year.

Load shedding: survey reveals South Africans not taking adequate steps to protect property

Intermediary advice

Load shedding: survey reveals South Africans not taking adequate steps to protect property

South Africans have by now become used to checking load shedding schedules on a daily basis, and planning their activities around these. However, a recent consumer survey has revealed that many households are not taking adequate steps to minimise damage and loss during load shedding.

E-tolls and insurance: we answer your questions

Intermediary advice

E-tolls and insurance: we answer your questions

We’ve received a few questions about e-tolls and insurance which our underwriting team have answered.

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