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For claims related queries
No matter which type of claim you have, our goal is to make sure everything goes smoothly. Simply use our self-service channels to submit and track a claim or call 0860 505 911 to talk to a claims consultant.
0860 505 911
Login to Client Portal
We will be there for you at every step of the claims process
Submit your claim
Use the Santam app or Client Portal to submit a claim or call our emergency 24/7 claims line on 0860 505 911. We’ll take it from there.
Track your claim
Know what’s happening with your claim at any moment. Track your claim’s progress via the app or Client Portal.
Get back on track
With our network of trusted partners and suppliers, we’ll have you sorted in no time.
We've fast tracked some claims processes to make it even easier to get assistance in an emergency. Login to the Client Portal or use the client app to start a claim. For emergency assistance contact our 24/7 emergency claims line: 0860 505 911.
Windscreen or car windows damaged? We’ll sort you out in no time.
Theft or accident? Claim here for loss or damage to your vehicle, including third party claims.
Experienced property loss or damage? Claim for building or home contents here, including geyser, flooding and structural damage.
Claim for valuable lifestyle items that you carry on you every day. This includes specified items such as valuable jewellery, cellphones and more.
Speed things up by ensuring you have the relevant documents ready when you submit a claim.
Make sure you have these documents on hand:
Copy of driver's licence, detailed incident description and complete the photo requirements link that is sent to me via SMS.
Copy of driver's licence, detailed incident description, all of the 3rd party details and SAPS AR number.
SAPS case number, vehicle chassis number (VIN) and vehicle engine number.
Invoice (if item has been repaired/replaced), quotation to replace, quotation to repair and report from service provider (Damage Report).
Invoice (if item has been repaired/replaced) , quotation to replace and SAPS case number.
Photographs of old and new geyser, serial number of old and new geyser (if geyser has been replaced), photographs of resultant damages.
IMEI or serial number, ITC number and SAPS case number if stolen, damage report.
Make sure you have these document on hand:
Valuation certificate (depending on policy requirement).
Photographs of damages, damage report, invoice (with detailed measurements) if damages have been repaired or quotation to repair (also with detailed measurements).
Looking for insurance cover that protects you when your lifestyle changes? Santam Executive insurance solution is designed to meet your unique needs as an affluent individual.
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All personal non-motor claims will be credited to your Santam card, making the claims process seamless, quick and easy.
Purchase goods from out preferred suppliers and quality for a cash-back, usually within the month after you made your purchase.
Tel: 0860 444 444
Tel: 0860 505 911
Tel: 011 853 6681
It allows our motor claims staff to validate cover and process claim in alignment with your policy contract.
This allows our motor claims staff to quantify damages in alignment with your detailed description.
It allows Santam to embrace technology and delivering on your claims expectations.
It is a required supporting document for all legal claims against you.
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