The power of risk assessment expertise: in the palm of your hand

Intermediary Self-service Tools 3 min read 26 September 2017

Risk management is not a one-size-fits-all solution – no two businesses are alike and neither are its risks. As an intermediary, you are differentiated by your ability to provide commercial clients sound advice and to ensure they’re properly insured for their specific business risks. And it’s our role to deliver on our promise of insurance good and proper by empowering you with the tools to do exactly that.


This is why we’ve developed our new Santam Risk Assessment App, which fits close to 101 years of risk assessment experience into the palm of your hand.


The Santam Risk Assessment App lets you offer even more value to your clients by generating comprehensive risk reports. But the power doesn’t just lie in its utility – it’s in the seamless experience it offers you and your clients. Here are some of the ways that the Santam Risk Assessment App’s self-serving functionality can change the way you do business:   


Increased accuracy


With set guidelines at hand, you are less likely to miss something during an assessment. Knowing what to look for and which questions to ask also enables you to understand and address risks with even greater confidence and accuracy. More accurate risk information results in better underwriting and more value to your clients.


It looks professional


Producing a comprehensive report in digital format not only improves the quality of the risk data, it makes you look a lot more professional in the eyes of the client – a confidence booster for both intermediary and client.  


Faster and more efficient  


Many intermediaries still use a paper-based system to review and document client risks, having to then recapture the information digitally at a later stage. Conducting the assessment in real time using the App saves time uploading data and speeds up the communication process with your client. The App also features a simple drop-down navigation menu that prompts the user to enable one-touch inputs based on predefined risk assessment criteria.


Stronger client relationships


As an intermediary, the relationships you build are based on your ability to accurately assess client’s risks so you can recommend the right cover to them and help them understand their exposures. Being able to give your clients confident, informed advice in a professional format assures them that you have put in maximum effort and are looking out for their interests.


Centralisation of information


Keeping a client’s risk data in one centralised space is a more efficient and convenient way of working. The App gives you portable and immediate access to risk reports, allowing you to refer back to them at any time or update and keep track of changes in risk exposures and your client’s business.


Earning capability


Earning and charging advice fees to client is coming under increasing scrutiny from the regulatory advisors. The ability to ensure your client’s risk is documented accurately and give informed advice on risk improvement areas is evidence that you are adding substantial value, which justifies higher risk management and advisory fees.


We didn’t develop the app to completely change the way you work, but to empower you with the tools to look at risk from different angles, add more value by educating your clients about risk assessment and experience an enhanced way of working. We’re excited to keep giving you new ways of offering insurance good and proper.


Download the Risk Assessment App


Download the App for your iPad/tablet below or talk to your relationship manager on how to access the App.




For more advice tailored to intermediaries, visit our blog for useful product-related articles such as knowing how to manage business interruption.