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For us, insurance good and proper is a way of life. Simply call our 24/7 Emergency line on 0860 505 911 or download our Client app.
Our range of SOS services is available at no additional cost to our policyholders.
Need immediate assistance?
0860 505 911
If you’re stuck with a flat tyre, flat battery or any other emergency at the side of the road, you can call Santam’s 24/7 Emergency service at any time, night or day to arrange for help.
Assistance in the event of a mechanical or electrical breakdown
A jump-start service
Assistance when your keys are locked inside your vehicle
Changing tyres on roadside and non-roadside locations
10 litres of fuel supplied when you’ve run out
Home drive assistance is a unique solution designed to encourage you to drive responsibly. Statistics show car incidents as a result of drinking and driving account for a large percentage of accidents on our roads, especially at night.
It is available within a 50-km radius of the CBD of 10 cities
The maximum is six trips per renewal period of your policy
Book the service in advance
Household emergencies happen. Whether it's electrical or plumbing, a burst geyser or broken locks, we're here 24/7 to take care of it.
Limited to three Home Assist services per renewal period of your policy
If you find yourself in unfamiliar territory, access Route assistance 24/7 and we'll help you get back to where you're supposed to be.
Directions if you are lost or need to know the right route – 24/7
Get detailed map information (major metropolitan areas) and basic route information (rural areas)
In the event of any medical emergency, contact Santam Emergency services 24/7 to arrange emergency medical assistance and transportation.
Immediate dispatch of emergency medical services in order to provide life-saving assistance
Emergency transportation by air or road ambulance
Following an incident, your children are transported to a place of safety if required
Referrals to doctors and other medical facilities
Unlimited telephonic trauma counseling
Our 24/7 service provides you with emergency legal assistance.
Our experienced attorneys can provide expert legal assistance
Advice over the phone and standard documentation are free
The first 30 minute consultation is free
Terms and conditions apply
Tel: 0860 444 444
Tel: 0860 505 911
The services are restricted to areas within the boundaries of South Africa.
Additional fuel will be supplied but the cost will be for your account.
You will be liable to settle costs directly with the service provider irrespective of non-emergency repairs conducted or where the call-out costs exceeds the limit of R500 per incident.
It is logistically impossible to provide Home drive assistance in all areas (small towns and other rural areas) and therefore it is restricted to the main city centres of South Africa. Policyholders that are in other areas outside the mentioned city centres are not prejudiced against, as this benefit is free of charge.
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