We've put together a few tips along with the three emergency numbers we believe every South African should have to help you through most situations.
I'VE GOT AN EMERGENCY…WHAT NOW?
Try to stay calm and make sure you have these details ready:
- The nature of the emergency;
- Exact location of the incident (including nearby landmarks); and
- The details about any injuries.
Remember: never hang up until you are told to do so.
Nationwide Emergency Response - 10111
Dial the telephone number 10111 from anywhere in South Africa and a call centre operator will answer the incoming call, take all necessary particulars and assign the complaint to a Flying Squad patrol vehicle, or the local police station, to attend the incident.
Cell phone emergency - 112
For emergencies, you can call 112 from any cell phone in South Africa. You will then reach a call centre and they will route you to an emergency service closest to you.
When you dial this number you will reach an automated menu. Don't let this frustrate you. The menu acts as a form of triage (priority of treatment) control and filters out abuse of the medical and emergency system.
It's very easy to get caught up in distress but remember to stay calm and make sure the emergency medical services team knows exactly how to reach you.
Ambulance - 10177
This number can be used in the case of a medical emergency and can be called in conjunction with both the fire and police department respectively, depending on whether or not there are casualties.
If you don't have them stored already, we recommend that you put these three numbers on your phone. In fact, you may want to store them all under 'Emergency' as follows:
- Emergency - Ambulance (10177)
- Emergency - Cell phone (112)
- Emergency - National (10111)
Contact our 24/7 SOS claims line on 0860 505 911. We’re here when you need us the most.
You can now register your claim anywhere at any time. Simply visit client.santam.co.za, navigate to the policy page and start the process by clicking ‘Register a claim’.