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Social media: love it or hate it, it’s a powerful mechanism to grow your business. Whether your business’s goal is to elevate brand awareness or drive sales, social media is a highly effective, targeted, cost-effective and measurable way to do so.
“It’s also great for engaging with existing and prospective customers and building a community around your brand,” says Pauline Pillay, Chief Operating Officer, Santam Broker Solutions.
As of January this year, there were 25.80 million social media users in South Africa, and that number is growing at a rapid rate. With almost double, 43.48 million internet users in the country, there’s plenty of room for growth. That’s a lot of potential eyeballs on your brand, product or service – the opportunities are endless!
According to Pillay, it’s clear from the previous Women of the Future campaigns that marketing is an essential function to help small businesses reach their customers, yet so often there just isn’t enough budget available to make a meaningful impact. But that isn’t the case with social media marketing where a meaningful impact can be achieved on a shoestring budget, among multiple other benefits.
Benefits of social media marketing:
How to choose the right platform
The first thing to consider is which social media platform is best suited to your business. Of course, you could have multiple platforms, but it’s probably best to focus on one or at most, two if you’re just starting out. Once you have a handle on managing it and you’ve run a couple of campaigns, you’ll be able to evaluate what’s working and what isn’t and go from there.
According to the 2023 Social Media Landscape Report, Facebook is still the most popular social media platform with 56.7% usage, next is TikTok with 30.6% (predominantly youth), then Instagram with 27.6%, followed by Twitter with 22.5% and LinkedIn rounds out the top five with 14.7%.
Our top recommendations:
It’s important to remember that social media is a two-way street, you must always consider your audience and how you can add value to them. And to make sure you don’t risk your brand’s reputation, developing a social media policy to share with all employees is always a good idea.
Here are some social media etiquette norms to follow:
If you’d like to protect your business’s hard-earned growth with insurance that is designed for businesses, talk to us!
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