The recently launched risk management app from Santam is proving popular among brokers as a tool to better understand and advise on risk management and integrates well with new business and renewal processes. Andrew Coutts also reflects on some of the factors in the changing nature of on-the-ground risk, touching on challenges presented by ageing municipal infrastructure, electrical compliance and building regulations.

Intermediaries continue to positively impact clients’ lives, and in what was a tough year - punctuated by major natural disasters - many lessons were learned. Facing some fundamental shifts in the industry, intermediaries also remain at the centre of Santam’s business, and the company continues to invest in technologies and systems to support them.

Apart from turning 100-years-old this year, Santam is excited about a number of developments in 2018. These include the introduction and enhancement of our digital tools, our broker roadshows to 21 locations, as well as a partnership with Risk Africa to host the ‘Better Business Breakfast’ engagements (which focus on commercial risk and the agriculture sector). In addition, we will continue to focus on our value proposition of insurance good and proper, and offering seamless value to intermediaries

Santam shares the latest news and great perspectives on everything from treating customers fairly to better risk management for your clients.