Welcome to intermediary services 

As the link to our clients, our intermediaries remain the cornerstone of our business. Investing in these relationships and sharing our vision and ideas on doing business better is what matters most.

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The RDR (Retail Distribution Review) process is driving a number of regulatory reforms that put caps on fee earnings, challenge insurers and intermediaries to be more focused on due diligence processes, and demand significantly more in respect of data exchange and system integration. But it also represents an opportunity for intermediaries and insurers to evolve their businesses for the better. By leveraging new technologies, creating partnerships, and leaning on each other, we can create new revenue streams, add efficiencies and improve our collective customer value propositions.


Commercial Property

The recently launched risk management app from Santam is proving popular among brokers as a tool to better understand and advise on risk management and integrates well with new business and renewal processes. Andrew Coutts also reflects on some of the factors in the changing nature of on-the-ground risk, touching on challenges presented by ageing municipal infrastructure, electrical compliance and building regulations


What's happening in 2018?

Apart from turning 100-years-old this year, Santam is excited about a number of developments in 2018, such as the introduction and enhancement of our digital tools, our broker roadshows to 20 locations, as well as a partnership with Risk Africa to host the ‘Better Business Breakfast’ engagements (which focus on commercial risk and the agriculture sector). In addition, we will continue to focus on our value proposition of insurance good and proper, and offering seamless value to intermediaries.


Reflecting on the 2017 year

Intermediaries continue to positively impact clients’ lives, and in what was a tough year - punctuated by major natural disasters - many lessons were learned. Facing some fundamental shifts in the industry, intermediaries also remain at the centre of Santam’s business, and the company continues to invest in technologies and systems to support them.



Developing and creating access for black intermediaries into the short-term insurance industry gives us the opportunity to influence the transformation of this sector positively

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Marketing tools for your brokerage

Tools to help your business stay ahead and grow.

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As a valued Santam intermediary, we care about your future success. Here’s all you need to know about the Santam assessment process.

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