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Free 24-hour SOS services

Did you know? 

Santam Agriculture asset clients enjoy free access to a wide range of SOS services – designed with your unique circumstances in mind. No matter how remote your location, you will have the peace of mind of instant access to life-saving emergency care, expert advice, 24/7 medical and legal information, as well as counselling services to take control of crisis situations such as a fire, hijacking and an attack. Speak to your client to see if their assets are insured with Santam as well? 

SERVICES INCLUDE*

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1. EMERGENCY MEDICAL ASSISTANCE

Offers life-saving emergency medical help via ambulance, helicopter or fixed-wing aircraft – including transport for your children. This service offers the making of arrangements for emergency transportation and care when you need it. 

  • 24-hour emergency advice and assistance call centre
  • Immediate dispatch of emergency medical services in order to provide life-saving assistance
  • Emergency transportation by air or road ambulance
  • Following an incident, your children are transported to a place of safety if required
  • Access to non-emergency medical transportation, for your own cost
  • Arrangements for a compassionate visit by a family member
  • Referrals to doctors and medical facilities
  • The relaying of information to a family member or acquaintance
  • Unlimited telephonic trauma counselling
  • Repatriation to an appropriate facility in your area of residence after an incident

2. PERSONAL HEALTH ADVISOR

If you have any medical questions, need general health information or a referral, contact Santam SOS services 24 hours a day for free advice and counselling.

  •  24-hour emergency advice and assistance call centre
  • Audio health library
  • Emergency medical advice
  • General health information
  • Drug database
  • Poison database
  • Health counselling (HIV/Aids, cancer, addiction, stress and trauma)
  • Referrals to doctors and medical facilities
  • The relaying of information to a family member or acquaintance
  • Unlimited telephonic trauma counselling
  • Repatriation to an appropriate facility in your area of residence after an incident
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3. LEGAL ADVICE

Get legal advice and assistance from our supplier’s internal legal advisors, admitted attorneys or external practising attorneys, as well as a 24-hour legal helpline and a document service. 

  • 24-hour telephonic legal advice line
  • Document service (e.g. small claims court kit, domestic worker’s agreement and maintenance kit)
  • Direct legal consultation service: If necessary, you can visit an attorney who is a member of the supplier’s national panel of attorneys. Here you will get a free 30-minute consultation. If requested, the panel of attorneys will also draft a letter on your behalf, free of charge.

4. CRISIS LINE

In the event of any crisis, you can contact Santam SOS services 24 hours a day, where trained nurses and paramedics take control of emergency situations:

  • Attack 
  • Theft
  • Fire
  • Trauma counselling
  • Medical emergencies
  • Hijacking
  • Housebreaking   
  • Monitoring of caller’s movement

Call our 24/7 Santam SOS & claims line on: 0860 505 911

*This is merely a summary of the different services/cover. Please consult the product wording or contact EuropAssistance for the full details regarding the services, cover, exceptions and limitations. 

Click here to download pdf.