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Agri SOS services

Take back control in a crisis

No matter how remote your farm is, you can go about your business knowing that you have access to life-saving SOS services should you need them. Take back control in a crisis with our wide range of SOS services, available free of charge to Santam agriculture asset clients. This value-added service is extended with cover to policy holders, employees, guests or visitors on the farm. These include instant access to life-saving emergency care, expert advice, 24/7 medical and legal information, and counselling services.

Need immediate assistance?

0860 505 911

Emergency medical assistance

When a medical crisis occurs, you need the right assistance and you need it quickly. Our emergency medical assistance service offers appropriate assistance, including emergency evacuation and transportation.

Services include:

24-hour emergency advice and assistance call centre

Immediate dispatch of emergency medical services to provide life-saving assistance

Emergency transportation by air or road ambulance

Following an incident, your children are transported to a place of safety if required

 

Access to non-emergency medical transportation for your own cost

Referrals to doctors and medical facilities

The relaying of information to a family member or acquaintance

Unlimited telephonic trauma counselling

Repatriation to an appropriate facility in your area of residence after an incident

Personal health advisor

If you have any medical questions, need general health information or a referral, contact Santam SOS services 24 hours a day for free advice and counselling.

Services include:

24-hour emergency advice and assistance call centre

Audio health library

Emergency medical advice

General health information

Drug database

Poison database

 

Health counselling (HIV/Aids, cancer, addiction, stress and trauma)

Referrals to doctors and medical facilities

The relaying of information to a family member or acquaintance

Unlimited telephonic trauma counselling

Repatriation to an appropriate facility in your area of residence after an incident

Legal advice

Know your rights, and do things right. Get a legal expert working for you with access to legal advisors, admitted attorneys or external practising attorneys, a 24-hour legal helpline and useful legal documents.

Services include:

24-hour telephonic legal advice line

Document service (e.g. small claims court kit, domestic worker’s agreement and maintenance kit)

 

Direct legal consultation service: If necessary, you can visit an attorney who is a member of the supplier’s national panel of attorneys. Here, you will get a free 30-minute consultation. If requested, the panel of attorneys will also draft a letter on your behalf, free of charge

Crisis line

In the event of any crisis, you can contact Santam SOS services on 0860 505 911 24 hours a day, where trained nurses and paramedics take control of emergency situations:

Services include:

Attack

Theft

Fire

Trauma counselling

 

Medical emergencies

Hijacking

Housebreaking

Monitoring caller’s movement

Call our 24/7 Santam emergency & claims line on: 0860 505 911

When you need us, just call. Memorise this number and don’t hesitate to contact us for help, assistance or advice.

Get a quote

To get business insurance, provide a few details and let us call you.