Help and FAQ's

Card-related queries

Contact centre details

How long is the Santam card valid?

The card expires after five (5) years, and you will be provided with a replacement just before the old one expires.

What are the costs of this Santam card?

There are no costs associated with your normal use of this card. However, balances not spent two years after being loaded will be subject to a R10 monthly dormancy fee deduction.

What happens to unused portions of my claims pay out on the Santam card if I don’t spend it?

The unclaimed balance remains on the card until you spend it or if the card expires we will issue a new card and transfer funds from the old card to the new card.

What do I do if my personal details change?

Please advise us immediately if any of your contact details change. We need to keep you informed of the status of your policy and cover. You can contact the Santam Personal Lines call centre on 0860 726 826 to change your contact details.

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