2018 performance and progress against strategy

2018 performance and progress against strategy Full integrated report

Insurance good and proper


Despite the challenging context and competitive market conditions, Santam’s leadership is confident of the group’s ability to create shared value for its stakeholders.

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Growth through innovation and diversification

Growth through innovation

Technology and data availability create novel insurance options. These include new products, new channels or new risk assessment methodologies – with the goal of creating products and services that suit the client’s needs. Santam’s IT capabilities enable us to innovate, and we continually explore state-of-the-art solutions. However, the associated risks in terms of fraud and regulatory complexities can challenge the viability of these offerings.

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Manage the risk pool

The risk landscape constantly evolves and generates new and complex risks. Santam monitors trends and changes that can materially impact risk profiles and claims patterns. By managing our risk pool, we ensure proactive and sustainable risk management. Risk pooling is integral to the efficient functioning of markets, economies and society.

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Continuously increase efficiency

Operational efficiency
We maintain high standards of operational efficiency to create more robust and sustainable stakeholder outcomes.

Santam’s willingness to invest in large, long-term projects to provide data capabilities and agility for future business contexts is delivering the anticipated benefits.

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The right people

Santam’s strategic focus on "the right people" ensures that we have the ideal people in the best positions to deliver on our chosen strategies. We operate in a competitive market where critical skills are limited, and there is competition for those skills.

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Real-life story: Partnering for effective disaster management

In 2012, the roofs of nearly 1 000 houses were blown off during heavy rains in the Ehlanzeni district of Mpumalanga, leaving many people without shelter. Disaster managers had to organise blankets, mattresses, and collapsible housing, as well as new identity documents, birth certificates and school books.

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Real-life story: Industry 4.0: We’ve come a long way; we have a long way to go

The fourth industrial revolution is transforming entire systems of production, management and governance, and disrupting almost every industry globally. Consumers are ready to embrace technology or new business models to reinvent or reshape existing businesses.

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