Help and FAQ's

Roeann Lazarus

Head: Financial Lines

E-mail: roeann.lazarus@santam.co.za

Tel: +27 72 698 8276

What information is required to obtain a quote?

Santam works exclusively through licensed insurance brokers. A proposal form – available by clicking the Downloads button on this page – recent audited financial statements, and full claims history are required to begin the underwriting process.

Are there any Financial Lines risks Santam does not cover?

While Santam has a broad risk appetite and aims to find solutions for most exposures, the following currently fall outside our underwriting scope: 

 

  • Retirement fund trustees and administrators.
  • Medical aid and insurance administrators.
  • Reinsurance brokers.
  • Underwriting managers.

 

What are typical reasons for Crime and civil liability claims?

  • Third-party losses caused by negligence or employee dishonesty.
  • Internal fraud or theft committed by employees against the insured. 
  • Negligent investment advice or execution errors.
  • Fiduciary breaches for failing to act in the best interests of clients.