Help and FAQ's

TIC call centre

Tel: 0860 100 484

E-mail: helpdesk@tic.co.za

How is business travel insurance different from regular travel insurance?

Santam Travel Insurance policies are unique as they include automatic cover for manual labour related injuries which is normally excluded on regular travel insurance cover.  Your policy will also include replacement staff cover should policyholder experience a medical emergency abroad. The policy will also extend luggage cover to loss of trade samples.

Are business travel insurance policies accepted by VISA authorities?

Yes, Santam Travel Insurance business travel policies meet minimum requirements for visa applications.  Your Santam Travel Insurance Policy will automatically include a visa letter addressed to the embassy which you will download and submit with your application.

What employment activities are not covered on a business travel insurance policy?

A Santam Travel Insurance policy excludes cover for:

  • Driving a commercial vehicle during employment
  • Any employment that requires the use of weapons or firearms
  • Pilots or crew members during their course of employment

Does Santam Travel Insurance cover pre-existing conditions?

Yes, Santam Travel Insurance provides emergency hospitalization cover for a pre-existing condition for travellers up to the age of 69 years.