Help and FAQ's

General enquiries

Claims and emergencies

How soon before my trip should I buy travel insurance?

Travel insurance must be obtained before you embark on your journey. You can purchase travel insurance up to 12 months before you travel, however the journey cancellation benefit is only effective six months prior to your departure.

Do I have to start and finish my trip in my country of residence?

It is necessary, unless you are buying our Emigration product, but then you must be travelling from South Africa.

I am going overseas for over a year. Will TIC cover me?

365 days is the maximum period you can purchase cover for.

Will TIC cover local domestic travel?

TIC’s Local Travel Insurance cover is suited to South African residents travelling within South Africa.

Can't find what you are looking for? Visit the help centre