Help and FAQ's

Direct

Tel: 0860 444 444

E-mail: insure@santam.co.za

Claims and Emergency Services

Tel: 0860 505 911

What type of car insurance does Santam offer?

We offer a variety of cover options to ensure you are sufficiently protected against damage or the loss of your vehicle. Our products include cover for third-party claims and other risks you may be faced with in the unfortunate event of an accident. Contact Santam Direct on 0860 444 444 to speak to an agent for more detailed information or to obtain a quotation.

Do you also cover mechanical breakdown insurance?

Santam does not provide cover against mechanical breakdown as part of its standard vehicle insurance benefits and services. Most vehicle manufacturers extend manufacturer warranties, service and maintenance plans and motor plans which cover a range of mechanical issues as well as vehicle service, maintenance and repair costs. We do, however, offer emergency roadside services such as towing, following a mechanical or electrical breakdown, to all Santam car insurance clients.

Do you provide insurance for rebuilt or remodelled vehicles?

Santam offers vehicle insurance for a broad spectrum of specialised, modified and rebuilt vehicles, depending on the categorisation of the vehicle. We encourage you to submit a formal request for a quotation. During this process, you will be asked the necessary questions to determine if your vehicle qualifies for cover. Once all technical and risk implications, along with the associated underwriting requirements have been established, the appropriate cover solution will be proposed.

Can you insure a car that is not registered in SA?

Unfortunately, Santam does not insure vehicles registered outside the Republic of South Africa. This is due to hefty import duties and deregistration procedures, as well as prohibitive costs in the event of claim settlements.

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