Help and FAQ's

Direct

Tel: 0860 444 444

E-mail: insure@santam.co.za

Claims and Emergency Services

Tel: 0860 505 911

Do you also cover household goods?

We offer extensive home contents cover to ensure that your household goods are sufficiently protected against any insurable adverse event.

What is optional cover?

This is insurance cover which is in addition to the standard insurance cover offered for a property. You can choose to add this cover to the standard cover but at an additional premium. This is also referred to as an “extension.”

What is the meaning of new for old settlement?

In relation to "indemnity" and "betterment", there are instances where you will be bettered by the insurance settlement, e.g., electronic gadgets (such as cellphones) constantly get upgraded and old ones discarded and if it is destroyed or lost it is not possible to replace it with the same make and model. In the event of the loss of the insured item we will settle the claim by providing a similar new upgraded version of the electronic gadget as a replacement of the old one.

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