Claims and Emergency Services
Tel: 0860 505 911
Do you also cover household goods?
Yes. Our home contents insurance ensures your household goods are protected against insured events like fire, theft or damage. For items you take outside the home (like smartphones, jewellery, laptops, or bicycles) you can add portable possessions or All risk cover.
What is optional cover?
Optional cover, also known as an extension, is additional insurance you can add to your existing policy. This includes items like cellphone insurance, smartwatch insurance, or bicycle insurance for items that are regularly used outside the home.
What is the meaning of new for old settlement?
In some cases, especially with device insurance, it's not possible to replace your item with the exact make and model. If your item is lost or damaged beyond repair, we’ll settle your claim by replacing it with a new, similar model (e.g., for laptop or smartphone insurance).
Does bicycle cover include accidental damage during a ride?
Yes, bicycle insurance under all risk cover includes theft from public spaces, provided there’s evidence of forced entry or the bike was securely locked. Always check your policy terms for specific conditions.
Do I need to specify items for portable possessions insurance?
Some items, like jewellery or bicycles, need to be specified with details and value to be covered. Other lower-value items may be covered under unspecified all risk insurance, up to a certain limit.
Is cellphone insurance included under all risk cover?
Yes, cellphone insurance is available as part of all risk cover. It protects your phone against theft, loss, or accidental damage, even when you’re outside your home.
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