Help and FAQ's

Direct

Claims and Emergency Services

If you are on vacation in one of South Africa’s neighbouring countries, will you still enjoy the benefits offered in terms of the Value added services?

The services are restricted to areas within the boundaries of South Africa.

What will happen if the 10 litres of fuel supplied is not enough to reach the nearest petrol station?

Additional fuel will be supplied but the cost will be for your account.

Will the client have to settle the difference between the service provider e.g. plumber, locksmith’s fees, and the amount paid in terms of the Home assistance benefit directly with the provider?

You will be liable to settle costs directly with the service provider irrespective of non-emergency repairs conducted or where the call-out costs exceeds the limit of R500 per incident.

Why is the Home drive assistance benefit restricted to certain areas only?

It is logistically impossible to provide Home drive assistance in all areas (small towns and other rural areas) and therefore it is restricted to the main city centres of South Africa. Policyholders that are in other areas outside the mentioned city centres are not prejudiced against, as this benefit is free of charge.

Can't find what you are looking for? Visit the help centre