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Claims time is crunch time. It's when we sit up and sort it out. It's when we knuckle down. Thats' what you can expect when you deal with South Africa's leading short-term insurer who has a team of experts capable of handling even the most specialised claim.We look for reasons to pay you, rather than not. Because that's what proper insurance should do.
Documents neededDial Santam's 24/7 Emergency Claims line on 0860 505 911 any time of the day or night and we will take care of the rest. You can also request us to contact you or register your claim online (limited access, our new client portal will launch early in March). Our experienced team will drive your claims process from start to finish and send authorised support services to assist you if necessary.
As a valued client you'll be appointed one of our highly qualified personal claims handlers, who will take accountability for your claim from start to finish, while keeping you updated on its progress.
24/7 Emergency Claims line
0860 505 911
Make sure you have all the necessary documentation ready when you submit your claim. We’ve listed the information required for the different types of claims below:
SAP (case) number
Driver's licence
Public Driving Permit (PDP)
SAP (case) number
Driver's licence
Public Driving Permit (PDP)
Third party details
SAP (case) number
Vehicle chassis number (VIN)
Vehicle engine number
Invoice (if item has been repaired/replaced)
Quotation to replace
Quotation to repair
Report from service provider (Damage Report)
Invoice (if item has been repaired/replaced)
Quotation to replace
SAP (case) number
Invoice (if item has been repaired/replaced)
Invoice (if item has been repaired/replaced)
Quotation to replace
SAP (case) number
More than 30% of windscreen damage can be repaired without having to replace your windscreen.
Click below to find out more about our motorglass offering.
If you had a total loss/write off claim for your vehicle Imperial assist can help you source a vehicle.
Learn more