Claims

Claims time is crunch time. It's when we sit up and sort it out. It's when we knuckle down. Thats' what you can expect when you deal with South Africa's leading short-term insurer who has a team of experts capable of handling even the most specialised claim. An insurer that's paid 99% of all claims made in the past year. Because that's what proper insurance should do.

This 99% statement is based on calculations taken over a 12-month period and represents all claims submitted, including the total number of claims repudiated, fraudulent claims and ex gratia payments. It only excludes claims that were formally withdrawn by clients as these claims would be regarded as null and void since they cannot be counted as either paid or repudiated.

Documents needed

Submit a claim

Dial Santam's 24/7 Emergency Claims line on 0860 505 911 any time of the day or night and we will take care of the rest. You can also request us to contact you or register your claim online. Our experienced team will drive your claims process from start to finish and send authorised support services to assist you if necessary. 

As a valued client you'll be appointed one of our highly qualified personal claims handlers, who will take accountability for your claim from start to finish, while keeping you updated on its progress.

24/7 Emergency Claims line
0860 505 911

Report a claim Request a call back

Documents needed  

Make sure you have all the necessary documentation ready when you submit your claim. We’ve listed the information required for the different types of claims below:

Motor collision claim

SAP (case) number
Driver's licence
Public Driving Permit (PDP)

Motor collision third party involved

SAP (case) number
Driver's licence
Public Driving Permit (PDP)
Third party details

Stolen motor vehicle

SAP (case) number
Vehicle chassis number (VIN)
Vehicle engine number

General All Risks (lost/damaged)

Invoice (if item has been repaired/replaced)
Quotation to replace
Quotation to repair
Report from service provider (Damage Report)

General All Risks (stolen)

Invoice (if item has been repaired/replaced)
Quotation to replace
SAP (case) number

Geyser with or without resultant damage

Invoice (if item has been repaired/replaced)

Cellphone

Invoice (if item has been repaired/replaced)

Jewellery

Quotation to replace
SAP (case) number

Save your windscreen and your money

More than 30% of windscreen damage can be repaired without having to replace your windscreen.
Click below to find out more about our motorglass offering.

Learn more

Need help buying a car?

If you had a total loss/write off claim for your vehicle Imperial assist can help you source a vehicle.

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