Life at Santam

Exceptional people
making a difference

At Santam we are intentional about building an empowered, purpose-led, values-driven and inclusive culture that offers diverse and challenging career opportunities, meaningful rewards, ensuring that we sustain ethical leadership as a responsible company. We are actively creating an environment where you are inspired to do meaningful work that makes a difference.

The People Promise

Our employee promise of “Exceptional People Making a Difference "is delivered through our Santam Way Values, our Culture and through our Employee Experience principles. We endeavor to make this a felt and lived experience for our people.

EXCEPTIONAL
PEOPLEMAKING A
DIFFERENCE

Come as you are

We aim to foster an environment that encourages inclusivity and empowerment by creating a culture where everyone is valued, accepted and makes a meaningful difference.

Unlock your Passion

We want you to unlock your passion by creating an environment and learning culture where you can craft a future for yourself and others. We encourage you to embrace opportunities that will enable you to grow, develop and thrive.

Feel Recognised

Our people's success is at the heart of our business success. We want you to feel acknowledged, rewarded and recognised for your contribution to the organisational success. We care about every facet of our people's lives, we have created a support system that enables our people, their families and communities to thrive.

Live Purposefully

We are a socially conscious organisation that strives to positively impact our communities and society. We encourage and support our people to make a difference and be active citizens in their communities.

Values

Santam Values

The Santam Way is the way we do things around here. It is our culture, both current and desired. It encapsulates what matters to us, and the values we want our employees to live by and experience.

Humanity

We always strive to see beyond the facts infront of us, and care about the human behind them.

We are warm, compassionate and empathetic to our policyholders and our colleagues. Our diversity strengthens us and our commonalities make us all Santam people. If we always ask the question, "What if it was me?", we'll treat each other accordingly.

Excellence

We strive for success - not just for the business but for ourselves.

We have a strong sense of pride and commit without hesitation to the highest levels of professionalism, performance and extraordinary service in everything we do.

Innovation

We are always exploring new ideas and solutions to consistently enhance what we do and how we do it.

We have the courage to challenge old thinking and change course when we believe it is the right thing to do.

Integrity

Honour is everything.

We are reliable and dependable beyond doubt, trustworthy to the core. These are the characteristics that define us. We deliver on our promises and never expend energy looking for excuses not to.

Passion

We bring a sense of energy and drive to work

We care deeply about the jobs we do, the business we are and the role we play for our policyholders and stakeholders. We are committed to doing our best at all times and taking ownership is not negotiable.

Grow, Develop and Thrive

At Santam we create an environment for you to grow, develop and thrive. Our unique business enables you to unlock your passion and achieve your maximum potential through diverse and challenging career opportunities. A place where learning is valued because people are independent thinkers; learning is personalised to their individual needs and the needs of the new world of work; have the freedom to choose what, when and how they want to learn.

Skills Development Academy

Santam has been known for its investment in training and skills development, which includes insurance technical skills, leadership and management development, employee assistance for academic studies, learnerships and quality assurance. We’ve recently redesigned our graduate programme to offer a unique range of development opportunities providing you with skills to grow South Africa’s challenging economy.

Graduate Development Programme

Purpose

The Santam Graduate Programme provides unemployed graduates with an exciting opportunity to kick-start and accelerate their career path. True to Santam’s commitment to develop and inspire fresh talent, unemployed graduates can expect plenty of support and guidance as they develop their skills in their chosen field.

Target Audience

We are looking for exceptional young talent who want to make a difference. Unemployed graduates (between the ages 22 – 30) must be in possession of a degree in the following fields:

  • Insurance/Risk Management/Law
  • Actuarial Science/Tax/Marketing
  • Mathematics/Statistics/Data Science
  • Finance/Accounting/Economics
  • Chemical / Civil Engineering
  • Computer Science/Information Technology/Human Resources
  • Agriculture/Hydrology/Geomatics

Course Outline

The Santam Graduate Programme will provide unemployed graduates with access to a 24-month programme in order to make a successful transition from university to the world of work. They will be exposed to formal development as well as on the job training. The programme is designed as per the following six pillars:

  • Pillar 1 (Settle In): Onboarding
  • Pillar 2 (Step Up): Anchor Programme (UFS Graduate Programme – 72 Credits)
  • Pillar 3 (Strengthen): Core Competencies
  • Pillar 4 (Specialise): Elective Learning (Technical Skills Academy Offerings)
  • Pillar 5 (Stand Out): Future Fit Leadership  Competencies and Stretch Assignments
  • Pillar 6 (Shift): Workplace Project/ Stretch Assignment

Programme Duration

Programme runs for 24 months from March current year to 2nd year end February.

Learner Internship Programme

Purpose

This entry-level transformation initiative aims to build a pipeline of talented people (unemployed matriculants) for core skills who will support business in meeting its objectives by addressing the present lack of skills within the financial services sector.

Target Audience


Unemployed SA citizens between ages 18-28 must be in possession of Matric Certificate:

  • Maths (passed at 40% or more) or Maths Literacy (passed at 60% or more)
  • English and second language both passed at 50% or more

Programme Qualification and Outline

  • Learners are enrolled on the Further Education & Training Certificate: Short-Term Insurance Level 4 Qualification
  • Qualifying learners go through and write the FSCA RE5 (representatives) exam

Programme Duration

This programme runs for 12 months – March current year to February

Diversity & Inclusion at Santam

Come as you are

At Santam we view diversity as a positive, enriching source of competitive advantage. We are intentional in embedding inclusion and diversity into the fabric of Santam, this is the Santam Way. We do this by fostering an inclusive culture that embraces our differences and enables us to attract and retain the best talent. This is a strategic imperative for us as a business.

Integrated Report
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Leaders at Santam

Lizé Lambrechts

CEO

Lizé has served as CEO of Santam since January 2015. Before being appointed to her role at Santam, she served as Chief Executive of Sanlam Personal Finance from 2002. She started her career in actuarial training in Sanlam in 1985 and held various senior positions in the Group’s retail business. She serves as director of Stalker Hutchison Admiral (Pty) Ltd, Centriq group of companies, MiWay group of companies, Emerald Risk Transfer (Pty) Ltd, SSI group of companies, Saham Reinsurance Ltd and SAIA.

BSc (Hons), FIA (1992), EDP (Manchester)

Asher Grevler

Chief risk officer

Asher is responsible for enterprise risk management, financial risk management, business integrity and forensics, and the internal capital model.

BBusSc, FIA, FASSA, CERA

Ebrahim Asmal

Executive head of group sourcing and transformation

Ebrahim is responsible for group sourcing and facilities, leveraging the group’s procurement spending power and scale to manage efficiency in the supply chain and enabling operational excellence, developing suppliers, driving opportunities related to new initiatives and developing enterprises. Ebrahim drives group-wide transformation to ensure sustainability by setting targets and ensuring that the group meets its BEE responsibilities.

Edward Gibbens

Executive head of Santam Commercial and Personal

Edward is responsible for growing gross premium income and underwriting profit through the company’s commercial and personal lines distribution channels under the Santam brand. Edward manages the efforts of business partners and employees, analyses the competitive environment and develops future strategies to strengthen the group’s competitive position.

AIISA, BCom, MBA, AMP (Insead)

Enid Lizamore

Executive head of human resources

Enid is responsible for human resources, business partnering, talent acquisition, learning and development, talent management, employee relations, employment equity and total rewards.

BA, Postgrad Dip Human Resource Management

Hennie Nel

Chief financial officer, executive director

Hennie has been the chief financial officer of Santam since September 2012. Prior to his role at Santam he was a director at PwC, where he had worked since 1993. His range of experience within the financial services industry covers general and life insurance as well as banking and investment management. He currently serves a director of Centriq group of companies, MiWay group of companies, SSI group of companies, Santam Specialist Underwriting Managers, Swanvest 120 (Pty) Ltd, Sanlam Emerging Markets (Pty) Ltd, Indwe Broker Holdings Ltd and Santam Namibia Ltd.

CA(SA), BAcc (Hons)

John Melville

Executive head of underwriting services, reinsurance and international

John is responsible for the underwriting function (including strategy and pricing), product solutions, actuarial services (including rating), developing and implementing the
reinsurance strategy and developing Santam Re into a growth and profit contributor for the group. John is responsible for the SEM international business portfolio (excluding specialist business). He also oversees the development and maintenance of systems and processes to support the operation of these functions and provides technical support to SEM partner businesses.

BBusSc (Hons), FIA, FASSA, MCR (IMD)

Kevin Wright

Executive head of business information and technology services

Kevin is responsible for bolstering the business strategy by leveraging information technology and business change and oversees the building of systems capabilities to enhance Santam’s agility and operational effectiveness.

BCom, Fellow of the South African Institute of Chartered Secretaries and Administrators, FCIS

Mokaedi Dilotsotlhe

Chief marketing officer

Mokaedi is responsible for the overall management and reputation of the Santam brand, including corporate communication, client care and implementing strategic marketing initiatives to support the various businesses. Mokaedi also has accountability for group CSI and ensures the Santam brand is well positioned across all target
market segments.

BCom (Hons), MBA

Quinten Matthew

Executive head of Specialist business

Quinten is responsible for developing and expanding the specialist underwriting manager model and specialist insurance. Quinten provides strategic input to each business,
promotes growth and profit objectives, focuses on growing individual businesses by advancing entrepreneurship and specialist skills through partnerships by building on the
synergy and support of Santam, and expands SEM partner business and Saham specialist capabilities.

FIISA, EDP (Manchester)

Rene Otto

Chief executive officer of MiWay

René is responsible for executing strategic plans and the financial performance of MiWay as founding head and current chief executive officer.

BLC LLB, LLM, Admitted Advocate of the High Court