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MORE THAN SOUTH AFRICA'S LEADING GENERAL INSURER

GEOGRAPHIC
TRANSFORMATION

90% South Africa
4% Namibia
4% Rest of Africa
2% Southeast Asia, India, Middle East and China

CHANNEL
TRANSFORMATION

90% Intermediated
10% Direct

EMPLOYEE
PROFILE

68% Black
32% Black

HIGHLIGHTS

1 We provide our clients with insurance that adds value, paying than R16.1 billion in claims in the past year. Keeping them safe and rewarding them for staying safe. 2 We have been certified as a Top Employer in South Africa for 2017. 3 86 of the top 100 JSE-listed companies trust us to protect their businesses.
4 We are partnering with 53 municipalities to reduce risks from fire and flooding. 5 Santam Specialist insurance offers unparalleled technical expertise across a vast range of industries, from engineering and corporate property to travel and tourism. 6 More than 22 000 people from communities around the country have participated in our Fire Awareness Programme.
7 We have invested R40 million in the Sanlam/Santam ASISA Supplier Development Programme. 8 We have contributed R2.2 million to drought relief and crime prevention in farming communities across South Africa. 9 RATED #1
  • In handling complaints and paying claims (South Africa Customer Satisfaction Index - SAcsi).
  • Personal Lines insurer by intermediaries (Financial Intermediaries Association - FIA).
  • Brand Consumer and Business Insurance (Sunday Times Top Brands).
10 Our Financial Sector Charter (FSC) rating improved from level 3 to level 2. 11 Gross drought claims of R231 million were incurred during 2016.


28.7%
BLACK OWNERSHIP

S&P international credit rating: BBB-


MORE THAN 5000
EMPLOYEES

Global Credit Ratings rating (claims): za AA-

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More than 1 000 000 policyholders under our cover in South Africa

99 YEARS OF INSURANCE GOOD AND PROPER