Gone are the days when filing an insurance claim meant wading through forests of paperwork that took hours. With Santam self-service, insurance admin is quick and hassle-free. You can manage your account, access important information, register and manage claims, and get support or services. Plus, you can buy vehicle insurance online with ease and request home contents insurance quotes just as easily. With Santam, you can manage your insurance cover wherever you are, from your phone or laptop. Login directly from our website or download our app. Get car insurance quotes online within seconds.
How to claim via WhatsApp
WhatsApp is fast becoming the most convenient way to message and submit paperwork. Santam even implemented a claims registration process via WhatsApp for some of the most common issues our clients encounter. Currently, we offer WhatsApp claim registration for motor glass and geyser claims. Chipped or cracked windscreens are among the most common problems drivers encounter on the road. Even in the best-case scenario, they’re a nuisance — and at worst, getting a windscreen repaired or replaced can be both frustrating and disruptive. Similarly, dealing with a leaking or burst geyser is a major inconvenience, but knowing that Santam’s self-service and WhatsApp channel is available 24/7 makes the process easier. For end-to-end claim registration of motor glass and leaking of burst geyser claims, you can send a message directly to our WhatsApp number: 086 010 2001.
On WhatsApp, you can get:
- Confirmation of cover
- Policy schedule
- Border letter
- Register a motor glass or geyser claim
A 24/7 emergency line for you
If you prefer to talk to a human, our SOS emergency services are available 24/7 toll-free on 086 0505 911, ensuring you have immediate assistance in critical situations. You can also access these services directly from the app. These tools are designed to put you in control and save you time, allowing you to handle everything at your convenience.
Additional online tools you can use
Online self-service makes it easy to:
- Update your policy when you buy a new vehicle, move house, or simply want to change your coverage levels
- Get an insurance quote online for more cover
- Submit a claim and track its progress in real time
- Access your policy documents
- 24/7 roadside assistance for flat tyres and batteries, or towing services
- Get help at home with approved contractors for house repairs