Insurance companies promise a lot of things. That they’re faster and cheaper than the next guy. Or that they’ll always be there for you. At Santam, we’ve always said that we do insurance good and proper. Insurance with no ifs, no buts and no maybes. Insurance that looks for reasons to pay you, rather than reasons not to. It’s this commitment that has led to both consumers and brokers voting us the most reliable personal insurer when it comes to paying claims and satisfying their insurance needs.
Santam ranked top performing insurer
The South African Customer Satisfaction Index (SAcsi) is an industry benchmark survey and it has just revealed that Santam is the top insurer in South Africa. That means that when it comes to paying claims, responding to complaints and the overall value we provide, South Africans think we are the best.
What’s more, we are well-loved by brokers too. We were voted Personal Insurer of the Year for 2016 by the Financial Intermediary Association (FIA). So when your broker recommends Santam, it really is his/her preferred choice of insurer.
Value vs price
Results from the SAcsi survey showed that consumers are not just comparing insurance on price but also on value. We know that when it comes to insurance, cheaper doesn’t always mean better. For example, if you’re buying car insurance based on price alone, you could end up paying more money than you bargained for. If you’re involved in an accident, your excess structure – the amount you have to pay your insurer first in the event of a claim - could put you completely out of pocket. So before you decide, ask yourself if buying cheap insurance is worth it and how likely your insurer is to pay out your claim.
Get insurance good and proper
Santam offers you the opportunity to restructure your insurance policy to suit your pocket and we pay out more money in claims than any other insurer.
Santam personal insurance clients get six free 24/7 SOS services for those times when you’re stuck with a flat tyre, have an emergency at home or a need someone to drive you home after a night out.
We also promise to process a lifestyle claim within eight hours – that means that if you lose your phone, laptop or handbag, you’ll be back up and running in no time.
To insure your car, home or business with South Africa’s leading short-term insurer speak to your broker or call us on 0860 444 444.