Santam is issuing cards to our Personal Lines clients for all non-motor claims.  These cards will be distributed during the finalisation stage of a claim and client's should keep the Santam card in a safe place as these cards are valid for five years. Once a client has a Santam card, future non-motor claims can be paid into the card, which will be a seamless process.

There is a regularly updated list of the Santam Preferred Suppliers available to assist you in selecting a store near you where you can replace your lost items and earn substantial rewards in the form of cash-backs through the use of your Santam card. We want to reward clients who exercise good risk-management behaviour, so we encourage you to use the suppliers with whom we have negotiated these cash-backs. These will be loaded to your card during the month after you have purchased the items.

The terms and conditions of the frequently asked questions document and card balance enquiry function are also available.

Further information

• For card-related queries, call Drawcard on 0861 111 234
• For claims queries, call our call centre on 0860 505 911