SANTAM SUSTAINABILITY REPORT 2009 - SITE MAP:
Site map:
Santam sustainability - home Chairman's Message About this report Managing Sustainability Our material Sustainability issues Sustainability issues 1 - Sustaining our client base- Alignment of products, processes and initiatives to client needs and expectations: Our approach
- Alignment of products, processes and initiatives to client needs and expectations: What we did during 2009
- Alignment of products, processes and initiatives to client needs and expectations: Our aspirations for 2010
- Client satisfaction, retention and growth: Our approach
- Client satisfaction, retention and growth: Our performance
- Client satisfaction, retention and growth: Our aspirations for 2010
- Client privacy / confidentiality: Our approach
- Client privacy / confidentiality: Our Aspirations for 2010
- Maintaining equitable relationships with intermediaries: What we did during 2009
- Maintaining equitable relationships with intermediaries: Our approach
- Maintaining equitable relationships with intermediaries: Our performance
- Maintaining equitable relationships with intermediaries: Our aspirations for 2010
- Growth in our black broker intermediary base: Our approach
- Growth in our black broker intermediary base: Our performance
- Growth in our black broker intermediary base: Our aspirations for 2010
- Preferential procurement: Our approach
- Preferential procurement: What we did during 2009
- Preferential procurement: Our performance
- Managing Fraud: Our approach
- Managing Fraud: What we did during 2009
- Managing Fraud: Our performance
- Managing Fraud: Our aspirations for 2010
- Instilling ethical behavior amongst our staff: Our approach
- Instilling ethical behavior amongst our staff: What we did during 2009
- Instilling ethical behavior amongst our staff: Our performance
- Instilling ethical behavior amongst our staff: Our aspirations for 2010
- Attracting, retaining and developing employees, with emphasis in equity: Our approach
- Attracting, retaining and developing employees, with emphasis in equity: Our performance
- The impact of HIV/AIDS on our workforce: Our approach
- The impact of HIV/AIDS on our workforce: What we did during 2009
- Employee wellness: What we did during 2009
- Extending influence for the benefit of society: Our approach
- Extending influence for the benefit of society: Youth development
- Extending influence for the benefit of society:Tactical investments
- Extending influence for the benefit of society: Staff volunteerism
- Products and solutions adapted for environmental change: Our approach
- Products and solutions adapted for environmental change: What we did during 2009
- Products and solutions adapted for environmental change: Our aspirations for 2010
- Internal facilities management to support Santam's environmental positioning: Our approach
- Internal facilities management to support Santam's environmental positioning: Our performance
- Internal facilities management to support Santam's environmental positioning:Our aspirations for 2010
